Frequently Asked Questions

FAQ

 

 

What are your accepted methods of payment?
PayPal is the only on-line payment accepted at Acadia Antlers. If you do not make electronic payments, please feel free to email your
name and phone number, and we will be happy to call you and process your order over the phone.
What are the shipping rates?
Acadia Antlers offers a flat rate shipping charge of $ 5.95 to all US addresses. However, our MoM (Month of Moose) subscriptions are not included with this offer. Shipping for the MoM subscriptions are based upon the length of the subscription. If the shipping address is located outside of the US, please contact us for rates.
Do you ship outside the US?
If the shipping address is located outside of the US, please contact us for rates.
What are the benefits of Acadia Moose Antlers versus other dog chews? Also, what is the benefit of moose antlers over deer and elk?
Acadia Antlers are a long lasting chew that the dog will not chew through. They will gradually grind them down. It is a great way to take the tartar and plaque off their teeth too! Moose antlers are denser than deer or elk, so it proves to be an economical choice too because it will last longer.

Acadia Antlers are just CALCIUM – they are the perfect chew for dogs with allergies (they are hypoallergenic) and also for dogs with sensitive stomachs. If your dog suffers from Pancreatitis, Acadia Antlers are a perfect dog chew as they contain NO FAT, only calcium!

In addition, AcadiaAntlers are a practical addition to your emergency preparedness kit. Consider for your Tornado/Hurricane/Blizzard Emergency Kit for Your Dog — Include an Acadia Antlers selection for your pets, to keep them calm and content during difficult and stressful times.

Are Acadia Antlers better than bones for chewing?
Acadia Antlers does not promote chewing of bones and especially marrow bones, but here are 10 REASONS WHY IT’S A BAD IDEA TO GIVE YOUR DOG A BONE listed on the FDA.GOV website.

1.Broken teeth. This may call for expensive veterinary dentistry.
2.Mouth or tongue injuries. These can be very bloody and messy and may require a trip to see your veterinarian.DogBone4
3.Bone gets looped around your dog’s lower jaw. This can be frightening or painful for your dog and potentially costly to you, as it usually means a trip to see your veterinarian.
4.Bone gets stuck
DogBone1in esophagus, the tube that food travels through to reach the stomach. Your dog may gag, trying to bring the bone back up, and will need to see your veterinarian.
5.Bone gets stuck in windpipe. This may happen if your dog accidentally inhales a
DogBone3small enough piece of bone. This is an emergency because your dog will have trouble breathing. Get your pet to your veterinarian immediately!
6.Bone gets stuck in stomach. It went down just fine, but the bone may be too big to pass out of the stomach and into the intestines. Depending on the bone’s size, your dog may need surgery or upper gastrointestinal endoscopy, a procedure in which your veterinarian uses a long tube with a built-in camera and grabbing tools to try to remove the stuck bone from the stomach.
7.Bone gets stuck in intestines and causes a blockage. It may be time for surgery.
8.Constipation due to bone fragments. Your dog may have a hard time passing the bone fragments because they’re very sharp and they scrape the inside of the large intestine or rectum as they move along. This causes severe pain and may require a visit to your veterinarian.
9.Severe bleeding from the rectum. This is very messy and can be dangerous. It’s time for a trip to see your veterinarian.
10.Peritonitis. This nasty, difficult-to-treat bacterial infection of the abdomen is caused when bone fragments poke holes in your dog’s stomach or intestines. Your dog needs an emergency visit to your veterinarian because peritonitis can kill your dog.

Stick with Acadia Antlers Moose Antler dog chews. They are solid calcium, they are non-splintering, and there is no mess or odor. Your dogs will not chew through them, they will gradually grind them down. It is a great way to keep tartar and plaque from building up on their teeth. Always supervise your dog while enjoying their chews!

Where do Acadia Antlers come from?
Acadia Antlers come from Maine– we sell only naturally shed antlers. We are proud to be cruelty free!! No animals were harmed in the making of our chews.
What if I am ordering as a gift?
Acadia Antlers is more than happy to include a gift note for any item(s) being sent to another recipient. A notation of the shipping address and the type of note to be included (Thank You, Happy Birthday, Hope You Feel Well Soon, etc.) along with a specific note, can be included in the ‘Order Notes’ field during checkout.
What are Acadia Antlers upcoming events/shows?
Acadia Antlers generally makes use of social media sites, such as Facebook, to announce our upcoming events/shows. Please also check our Events page for upcoming events
How do I choose which Acadia Antlers cut is best for my dog?
It is important to stress that you need to buy “size appropriate” pieces for your dog to have a good experience, as well as supervise your dog as he chews his antlers. All of our size recommendations are listed in ‘Acadia Antlers 101’, and by all means, please feel free to contact us with any questions you may have.
Can I order a specific shape/cut?
Please feel free to utilize the “Order Notes” section during checkout if you’re looking for a specific piece. Please feel free to contact us with any questions you may have concerning what your dogs may need.
Are Acadia Antlers safer for my dogs teeth than other hard dog chews?

I have had many conversations with vets and even did a seminar at a veterinarian school on this subject — people don’t always buy “size appropriate” for their dog. They want to buy an iddy biddy piece because it is cheap and then a big dog chomps on it like a pretzel rod causing damage. Size appropriate is key. That is why Acadia Antlers are such a good chew — deer and elk antlers don’t come as big as our big pieces!! We can get our pitbulls, great danes, and mastiffs size appropriate chews whenever they need them!!  When purchased in the appropriate size for the dog, the dog does not chew through them, they gradually grind them down. It is a great way to take the tartar and plaque off their teeth too!  If you have any questions about the Acadia Antler size appropriate for your dog, please contact us and we’d be happy to assist with your selection.

Do you offer wholesale pricing?
Please send us your name and address and tell us a little bit about your operation. We will be happy to mail our pricing information off to you.

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